Privacy Policy

How we collect, use, and protect your information

Last updated: June 11, 2026

1. Information We Collect

When you contact Dependable First Solutions, schedule a test, or visit our website, we may collect: your name, contact information (phone, email, address), the type of service you request, and any details you choose to share in messages or forms.

For drug and alcohol testing services, we also collect health-related information necessary to provide the service, in accordance with applicable law and chain-of-custody requirements.

2. How We Use Your Information

To schedule, conduct, and report test results.
To respond to inquiries and provide customer support.
To comply with federal, state, and local laws (including DOT 49 CFR Part 40 and HIPAA where applicable).
To maintain chain-of-custody and recordkeeping requirements.
To communicate appointment confirmations, results notifications, and service updates.

3. How We Share Information

We share test-related information only with the parties authorized by you or required by law. For example, the employer or attorney who ordered the test, the certified laboratory performing confirmation testing, or a Medical Review Officer (MRO). We do not sell your personal information.

4. How We Protect Your Information

We follow industry-standard physical, administrative, and technical safeguards to protect personal and health information, including secure storage of records, restricted access on a need-to-know basis, and CLIA-compliant handling procedures.

5. Website Information

Our website may collect basic technical information (browser type, IP address, pages visited) for performance, security, and improvement purposes. We do not knowingly collect information from children under 13.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal information, subject to recordkeeping obligations that may require us to retain certain testing records.

7. Contact Us

Questions about this Privacy Policy? Contact us at:

Dependable First Solutions
305 E. Main Street, Suite 0, Cartersville, GA 30120
Phone: 404-596-3747
Email: Info@dependablefirstsolutions.com